To schedule an appointment
for service or repair on your vehicle,
or if you have any questions,
please e-mail us,
or call (408)281-3062.
Hear what others have to say about us!
If Click and Clack over at CarTalk.com haven't been messing with their web site, you can
jump right to our client's comments
-- or you can go to CarTalk.com and find us by searching for "Jacobys Auto" (note the extra 's') on their
Mechanic Files page.
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About Jacoby Auto Electronic & Service
We specialize in solving problems that other shops and even
dealers can't -- we are the diagnostic experts that dealerships
think of when all of their best techs give up. Here is a copy of a check written
to us by a local dealership for a diagnosis and repair of a car
that they could not fix after working on it for months and
spending thousands of their customer's dollars in un-needed
parts. Turned out it needed a diode we purchased at Radio Shack
for 3 bucks.
Why is the bill so high, you ask? Well, this was a VERY
intermittent problem that took many, many hours to isolate. But
the diode was not a guess. By doing proper troubleshooting, we
were able to replace the right part the first time without
wasting money changing good parts.
This is not a slam on the dealership. They tried their best.
We are just proud of our ability to troubleshoot tough problems,
and want you to know about it. Kudos to the dealership for doing
the right thing and paying an expert to fix their customer's car
right the first time. They even supplied their customer a loaner
car during the time we were working on it.
How did we get to be so good?
We have a state of the art facility with the latest
diagnostic computer interface equipment and software, so we
can offer diagnosis, service, and repair of ALL Asian and
domestic makes and models, as well as many Volkswagen, Volvo,
and BMW models and systems.
Our staff is honest and experienced -- with a
combined experience of almost over 40 years (yikes). We are
ASE Certified Master Automobile Technicians, and our
technicians regularly attend training seminars to stay
up-to-date with today's complex vehicle systems. We are members
of the International Automotive Technician's Network, and
the Automotive Service Association.
We work with most extended warranty contracts, and
our comprehensive maintenance program ensures maximum
vehicle life and reliability. We can fix anything mechanical,
electrical, or electronic on your car.
We use only original equipment replacement or the
highest quality after-market parts. Most of our work is
warranted for 12 months or 12,000 miles. Some repairs may carry
a shorter warranty. Repairs to computer circuit boards may carry
a 6 month 6000 mile warranty or no warranty at all depending on
the situation. We may attempt to repair these circuit boards
with your consent when the cost of a new computer is prohibitive
(please refer to your final invoice for complete warranty
terms).
When you call, we answer the phone personally. On
the rare occasion you do get voice mail, we will be paged, and
return your call fast. We don't have a fancy lounge with
Internet access and television which you must pay for.
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